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Tier II Help Desk Technician
Job Code:2019-MD-005
Location:Baltimore MD
FT/PT Status:Regular Full Time
Level:Support
  

Position Summary

Gross Mendelsohn’s Technology Solutions Group has an outstanding opportunity for tier II help desk technician. The technician will assist staff with Microsoft operating systems and Office products.


Position Description

The tier II help desk technician will be responsible for the following:

  • Troubleshoot diverse issues efficiently
  • Install Windows patches
  • Workstation setup
  • Printer setup
  • Answer help desk calls and record cases
  • Mobile device setup
  • Documentation
  • Assist staff with Microsoft Office products


The successful candidate will have the following attributes:

  • At least four years helpdesk experience with Microsoft operating systems and Office products
  • Excellent phone and communication skills
  • Strong interpersonal skills
  • Strong aptitude for learning and excellent technical, analytical and troubleshooting skills
  • Ability to work independently as well as in a team environment
  • Ability to multi-task  and prioritize issues
  • Ability to document all activities and instructions
  • Ability to work with all end user skill levels
  • Ability to troubleshoot and remove viruses and malware


Additional helpful attributes 

  • A+ Certification

  • Microsoft Certifications

  • Experience with firewalls, routers, switches, subnetting